Returns & Refunds
Return & Refund Policy
At OctaRush, we are committed to providing high-quality products and a smooth shopping experience. If something isn’t right, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a refund.
Due to the nature of our fulfillment process, we do not require customers to return items. Instead, eligible cases will be resolved through refunds while you keep the product.
Eligibility for Refunds
To be eligible for a refund, your item must meet one of the following conditions:
- The item arrived damaged or defective
- The item received is incorrect or not as described
- The product has a clear manufacturing issue
We do not accept refund requests for:
- Change of mind
- Normal wear and tear
- Minor cosmetic differences that do not affect functionality
How to Request a Refund
To initiate a refund request, please contact us within 30 days of delivery and include:
- Your order number
- A clear description of the issue
- Photo or video evidence showing the problem
Our team will review your request and respond within a reasonable timeframe.
Refund Process
Once your request is approved:
- A full refund will be issued
- Refunds are sent to your original payment method
- Processing time: 5–10 business days depending on your payment provider
Shipping Costs
All product prices include shipping.
There are no additional return shipping costs, as items are not required to be sent back.
Non-Returnable Situations
Refunds will not be granted if:
- The issue is not supported by evidence
- The product has been intentionally damaged or misused
- The request is made after the 30-day period
Contact Us
If you have any questions or need assistance, please contact us at:
We’re here to ensure your experience with OctaRush is smooth and reliable.